At Coppereve, we are committed to providing reliable shipping to the United States. Every order is carefully processed and delivered with care.
1. Where Do You Ship?
We currently ship to the United States only.
We are unable to accept orders with a shipping address outside the US at this time.
2. Shipping Options and Cost
Standard Shipping: $4.99 USD for US orders under $59.99.
Free Standard Shipping: Free tracked shipping on US orders of $59.99 or more. The threshold is based on the order subtotal after discounts.
3. Delivery Time
(Please note that delays may occur due to customs, holidays, or other unforeseen factors.)
Processing Time
Orders are processed within 1–3 business days
Shipping Time
We currently ship to the United States only.
United States: 7–20 business days
Orders placed outside business hours will be processed on the next business day.
Delivery times may vary due to customs or local conditions.
4. Incorrect Shipping Information
Please ensure that your shipping details are correct at checkout.
If you need to make changes, contact us within 2 hours of placing your order.
Once your order has been shipped, we are unable to modify or redirect the address.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. After that, you will be able to click: TRACK MY ORDER to track the shipment status.
6. Tracking Not Updating
It is normal for tracking information to take a few days to update after shipment.
This usually occurs while the package is in transit to the international sorting center. Please allow a few days for updates.
7. Delayed or Missing Packages
If your order has not arrived within 60 days after shipment and tracking does not show it as delivered, please contact us.
After verification, we will arrange a replacement or issue a refund. This applies to every order, with or without Shipping Protection.
8. Shipping Protection (Optional)
Shipping Protection is an optional add-on for $3.90 per order. You can turn it on in your cart. It covers two things that standard orders do not:
- Packages marked as delivered that you did not receive, such as porch theft.
- Items damaged in transit.
To make a claim, email us within 14 days of the delivery date with your order number. For damaged items, please include a photo. We will send a free replacement.
Contact Us
If you have any questions regarding shipping, feel free to contact us:
📧 contact@coppereve.com
